Job Description

This role involves welcoming guests, guiding them to various outlets, and handling general enquiries with professionalism and warmth. Set on a luxury hillside wine estate set amidst stunning vineyards and panoramic mountain views, offering award-winning wines, world-class dining, and a sophisticated art-filled environment. The estate combines exceptional hospitality with immersive experiences, making it a premier destination for wine lovers and discerning travelers alike
Candidate Responsibilities:

• Greet and acknowledge guests with kindness, warmth, and sincerity upon arrival and departure.
• Provide information about the estate, its facilities, and experiences.
• Conduct guided tours around the estate for guests.
• Operate the telephone and switchboard, directing calls appropriately.
• Maintain a register of bookings and reservations, liaising with security and relevant departments.
• Compile, update, and distribute estate-related information as required.
• Keep electronic telephone directories accurate and up to date.
• Ensure restaurant bookings for lunch and dinner are communicated to the relevant departments.
• Escalate guest concerns to management promptly.
• Handle all lost property, ensuring proper handover and documentation.

Candidate Requirements:

• Grade 12; a hospitality certificate is advantageous.
• 12 years experience in reception or switchboard operations preferred.
• Must reside in the Stellenbosch area or its immediate surrounds.
• Excellent telephone etiquette and customer service skills.
• Fluent in English, with strong written and verbal communication.
• Team player with good computer literacy (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Willingness to work hospitality hours, including evenings, weekends, and public holidays.
• Comfortable interacting with distinguished clientele.
• Well-presented, enthusiastic, and professional demeanor.

This is a live-out role.

Skills Required