Erp Support
Job Description
Job Summary Minimum Requirements:
Crystal Report Writer experience
Intermediate Microsoft T-SQL knowledge
5+ years' experience working on ERP system
5+ years experience in similar supporting role
Strong troubleshooting and software knowledge
A valid driver's license and own vehicle
Qualifications:
IT certifications
Grade 12
Responsibilities:
Investigation / Escalation / Correction of Issues
Ensure Support Tickets are logged internally and Externally
Follow up on Escalated ERP System Software Tickets
Ensure Timeous resolution of non-Escalated Issues
Manage / Prioritize Support Tickets
Assist ERP Manager on Communicated Tasks
Ensure Timeous responses on after hours Calls / Issues
Assist With ERP System Testing Before Updates
Ensure Change Control Process are complete and thorough on internal ticket system
Monitoring of SQL Database waiting times
Ensure Support Documentation are Created and Maintained
Create ERP System Users
Assign ERP System User Access
Eskort (Pty) Ltd
Company
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Job Detail
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Job IdJD1498041
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIrene, Gauteng, South Africa
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EducationNot mentioned