Job Description

Our client in the Hospitality industry is currently looking for a Duty Manager, in Cape Town.

Responsibilities:

• Responsible for conducting all teams partaking in a guestxe2x80x99s arrival and departure.
• Act as the center of all communication and action during any irregular incident during a resident stays or guest visits.
• Ensure guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties.
• Ensure guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensure service standards and individual performance are aligned with the Hotels Values.
• Manage all aspects of the daily operation at the hotel lobby and entrances.
• Ensure the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.
• Maximise efficiency of Resident and Guest Incident Management.
• Manage any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Act as the centre of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Act according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adhere to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

• Diploma or Degree from preferably Hospitality or related field.
• Minimum 5 years relevant experience with at least 2 years at a management level.
• Excellent communication skills in English and ability to communicate in a second language.

• Up to R30 000 per month.

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