Duty Manager Franschhoek

Franschhoek, Western Cape, South Africa

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Luxury Wine Estate close to Franschhoek is looking for a Duty Manager.

Implement and monitor processes and activities for Opening & Closing Operational areas
In support of department heads, implement and monitor processes to understand the needs and expectations of guests and take appreciate action
Ensure Operational teams provide impeccable, intuitive and proactive customer service to guests consistently
Together with Human Resources or Operational Management, conduct disciplinary discussions with underperforming Operational team members where retraining and coaching have failed to bring about the desired results
Assist the Operations Management team develop to operational policies, processes and standards, including those relating to front desk service, food and service safety, room care and ensure these are implemented across the organisation

Requirements:

Diploma in Hotel Management or other related fields
Proficient in use of the application of Up-Sell and Cross xe2x80x93 Sell Strategies
Valid South African Drivers licence
Minimum of 4 years of experience in luxury operation Duty Manager role with the experience to lead in a small operational team
Proficiency in Microsoft office applications at an intermediate level
Ability to monitor & ensure compliance with Health & Safety, security and other legal requirements in Operational teams
Demonstrates high levels of resilience in demanding environments with a positive outlook in challenging situations
Protel Product Management and POS would be advantageous

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