Job Description

Duty Manager (Front Office) - KnysnaVillage N Life is a leading Tourism and Hospitality company based in the Western Cape. If you thrive on a company culture that focuses on growing their staff through career development and incentives, this is the company for you.Pezula Nature Hotel and Spa in Knysna seeks an experienced Front Office Duty Manager.MINIMUM REQUIREMENTSGrade 12Hospitality Qualification (advantageous)Working knowledge of OPERAPrevious experience in the same or similar positionFamiliar with duties and procedures in the self-catering apartments and/ or AirbnbOwn reliable transportMust speak, read, write, and understand English at a professional levelDUTIES & RESPONSIBILITIESIntroduce and maintain the most efficient check-in/out procedures.To ensure that reservations are taken correctly and courteously.Ensure guests are greeted, checked in to allocated rooms promptly and courteouslyEnsure credit control procedures are strictly adhered to.To ensure that accounts are balanced daily.Manage the arrival and departure turnover.Ensure collection and delivery of luggage to the apartments is done efficiently.Daily spot checks of suites and rooms to ensure 5 star standards.Nominating and identifying VNL leisure club members.To ensure effective liaison between reservations and front office staff with other departments.Ensuring that all staff members are aware of all activities at the Village.Ensure accurate and timeous submission of all reports and administrative work.To attend all management meetings as required.Readily available at all times to deal with problems or complaints.Tend to and arrange for guest needs.To monitor trends within the industry and make suggestions how these could be implemented.Due to the large amount of applications received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

JTJ Group