Job Description

Job Summary If you thrive in demanding environments and have the leadership strength to drive excellence at scale, we want to hear from you.
? Key Responsibilities

• Strategic & Departmental Leadership - Develop and execute housekeeping strategies in line with the hotel's luxury standards.
• Operational Excellence - Oversee cleanliness and presentation across all areas, manage laundry operations, and maintain consistent quality.
• Financial Leadership - Full P&L accountability, including budget control, CPOR monitoring, and resource optimisation.
• Asset & Inventory Management - Ensure efficient linen, stock, and equipment management with preventative maintenance planning.
• Leadership & Development - Lead, coach, and inspire 85+ staff, driving performance, accountability, and a culture of service excellence.
• Compliance & Reporting - Deliver accurate reports, uphold safety standards, and ensure compliance with policies and audits.

? Requirements

• Minimum 5 years' senior leadership in luxury hotels (100+ rooms).
• Proven track record in budgeting, strategic planning, and operations management.
• Advanced Opera PMS & housekeeping systems knowledge (Omni, Trac Tech, etc.).
• Strong analytical and reporting skills (Excel proficiency essential).
• Degree or diploma in hospitality management (preferred).

? Key Competencies

• Strategic leadership & planning
• Financial & operational acumen (P&L, CPOR)
• Guest-centric mindset with uncompromising standards
• Strong people leadership & succession planning
• Exceptional organisational & problem-solving skills

? Important Application Notes

• Applicants must hold a valid South African ID.
• Only candidates with proven large-scale luxury hotel experience will be shortlisted.
• CVs must highlight housekeeping leadership achievements.
• Recruitment is aligned with the hotel's Employment Equity Plan.

This is a career-defining leadership opportunity in one of Cape Town's busiest and most prestigious hotels.
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