Job Description

Key Responsibilities

Provide Level 1 & 2 technical support to end users via phone, email, chat, and in-person. Install, configure, and maintain desktops, laptops, printers, and peripheral devices. Troubleshoot software, hardware, and network-related issues. Set up user accounts, permissions, and credentials in Active Directory / Azure AD. Support operating systems including Windows (10/11) and macOS. Manage and deploy updates, patches, and security configurations. Perform workstation imaging and device provisioning using tools (SCCM, Intune, MDT). Troubleshoot connectivity issues (LAN, Wi-Fi, VPN). Maintain inventory of IT assets and equipment. Document issues, processes, and resolutions using ticketing systems (Jira, ServiceNow, Freshservice, etc.). Provide onsite support for meetings, video conferencing systems, and office IT setups. Escalate complex issues to senior engineers or relevant teams when required.

Requirements

Diploma/Degree in Information Technology, Computer Science, or related field. Proven experience as a Desktop Support Engineer or Technical Support Specialist. Strong understanding of Windows OS, Microsoft 365, and common enterprise applications. Basic knowledge of networking concepts (TCP/IP, DNS, DHCP). Experience with remote support tools (TeamViewer, AnyDesk, RDP). Familiarity with ITIL processes and ticket management systems. Strong problem-solving skills and ability to work under pressure. Excellent communication and customer service skills.
Job Type: Part-time

Pay: R170,00 - R180,00 per day

Expected hours: 2 per week

Work Location: In person