Desktop Support Engineer

Cape Town, Western Cape, South Africa

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Building, configuring, and deploying end user devices with the relevant operating system and software such as Microsoft Office and SAP GUI in accordance with agreed standards and specifications.
Deploying new applications and systems.
Performing on-site and remote troubleshooting, diagnosis, and resolution of complex desktop problems for end users.
Managing onboarding and offboarding services.
Complying with ITSM process controls and governance including response and resolution SLAs.
Troubleshooting and supporting all Microsoft Office 365 applications.
Implementing PC and laptop refreshes.
Supporting end users through Incident, Service Request, Problem and Change Management processes

Qualifications

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