Job Description

Job Summary

We are seeking skilled and experienced Debt Collectors to join our reputable call centre. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach. New division has been opened so need new teams of staff (30)

Responsibilities:

• Early shift will be Monday - Friday from 07:30 - 15:45 as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River

OR

• Flexi shift hours will be Monday - Friday from 10:00 - 19:00, transport will be made available to flexi shift hour workers as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River

• Proactively contacting customers via phone, email, or other communication channels to collect outstanding debts
• Maintain accurate and up-to-date records of all collection activities and interactions with customers
• Analyze customer accounts and plan appropriate course of action to recover outstanding payments
• Negotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirements
• Follow up on payment commitments and monitor payment schedules to ensure compliance
• Identify and escalate accounts requiring legal action or further collection efforts
• Collaborate with internal departments, to resolve customer disputes and inquiries
• Provide timely and accurate reports on collection activities, outstanding debts, and progress towards targets
• Stay updated on relevant laws and regulations related to debt collection practice
• Utilize MS Excel and databases to manage and organize customer account information
• Maintain a high level of professionalism, empathy, and customer service during all interactions

Requirements:

• Proven 2 or more years' experience collecting from businesses
• High school diploma (Matric) is essential
• Relevant Diploma/Degree in Financial would be advantageous
• Proven track record of meeting collection targets and working within deadlines
• Strong ability to plan and execute strategies to recover outstanding payments
• Familiarity with legal requirements and regulations related to debt collection
• Proficiency in MS Excel and databases for data management and reporting
• Excellent verbal and written communication skills
• Strong negotiation and persuasion skills
• Polite, compassionate, and confident demeanour when dealing with customers
• Ability to adapt to changes in policies, procedures, and strategies
• Clear ITC (credit) and criminal record
• Credit 1,2,3 would be advantageous

O'Brien Recruitment

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