Debt Collection Team Leader
Job Description
Listing reference: cartr_000663
Listing status: Online
Apply by: 26 July 2025
Position summary
Industry: Call Centre Industry
Job category: Others: IT and Telecommunication
Location: Johannesburg
Contract: Permanent
EE position: No
Introduction
A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.
Job description
We have a great opportunity for a seasoned Team Leader to join our Debt Collection department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Debt Collections Agents. Experience in both early-stage collection and legal collections would be advantageous.
Key Responsibilities:
- Performance/ KPI Management
- Set targets
- Time Keeping
- Monitor Calls
- Coaching
- QA
- Handle escalated calls
- Application of IR policies and procedures
- Achieve desirable monthly targets
- Provide on the job training
- Generate reports daily, weekly and monthly
- At least 3 years Team Leader Collections experience
- Debt collection legal process
- Intermediate Excel Skills
- People management skills'
- Leadership skills
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Job Detail
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Job IdJD1450635
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned