Job Description

ROLE PURPOSE

Nexio supports the Vodacom Indirect Channel through administration support servicing their Indirect Partners and Channels. The primary purpose of the role is to provide general business support to Partner Indirect and Business Channels.

ROLE REQUIREMENT

• Deal sheet loading on Eppix.
• Ensure that deals are linked by account, Dealer ID, and Xcode
• Workflow systems approval.
• Ensure quoting tool, specials template, and Deal sheet are updated accurately and timeously each month.
• Assist with product testing.
• Utilize solution-capturing experience to identify and prevent erroneous partner orders
• Customer Experience improvement initiative.
• Manage the customer expectation.
• Manage Day-to-day service delivery issues
• Giving internal and external customers advise on business processes
• Coordinate and manage all calls logged via SRM
• An ability to describe a problem effectively, gather and analyse information and create options to generate a workable solution
• Drive Eppix CRM adaptation
• Pro-active monitoring and reporting of system problems
• Active participation in system requirements
• Involvement system pre-release testing
• Case by case systems issue intervention
• Participation in system enhancement in the support of segment sales and service delivery to customers
• Systems gap analysis and reporting
• Channel behavior analysis and reportingxe2x80x93 on systems
• Technical input in Product to market forums
• New product Testing
• Continuous System testing
• Process testing
• Product Feedback reporting

JOB SPECIFIC REQUIREMENTS

• Experience in Telecomxe2x80x99s CRM Systems
• Comprehensive experience in Excel and other related Microsoft Office product Suite
• Experience in dealing with high volume high priority Customer accounts
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Experience in solution sales and relationship management with a track record of solution selling
• Flexibility and problem handling and solving ability.
• Ability to work and manage in an ambiguous and changing environment

QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) essential
• At least 3-year mobile space experience
• Experience of working with Eppix CRM advantageous
• Experience in telecommunications highly advantageous

LEADERSHIP COMPETENCY REQUIREMENTS

• Apply Analytical Thought Processes
• Equip the team by way of knowledge sharing
• Encourage collaboration
• Big Picture Solution Realisation
• Holistic Organisational Understanding

Nexio