Job Description

As our Dynamics NAV / Business Central Consultant, you can provide an exceptional service to our customers relating to CRM and other similar products.

You're able to assess the complexity of an issue and either deal with it yourself or escalate it to a senior colleague. You're able to ensure that all calls are logged into the helpdesk system, and progress notes are added to all calls.

You will be trusted to manage the timely resolution of open calls and advise of your actions to the customer. It is also important you are able to form excellent relationships with all customers understanding both their IT and business needs.

You'll pro-actively identify potential problems and issues on customer sites and investigate if these problems could occur on other sites. Potential opportunities to replace or implement new solutions or equipment to our customerxe2x80x99s sites should also be identified. The role involves the research and development of internal systems, liaising directly with the company directors about new technologies and market developments.

In addition, you will also have the opportunity to work on ad-hoc consultancy work to increase your skills and knowledge in the area.

Skills required

• Previous experience of supporting MS Dynamics NAV/CRM.
• Some Experience of financial processes and accounting to Profit & Loss, Balance Sheet & Trial balance level.
• Track record of managing a workload and being able to prioritize tasks based upon severity and importance.
• Experience of Microsoft Windows Server Operating Systems Server 2003 or later.
• Experience of Microsoft SQL Server 2005 or later knowledge of how to backup and restore databases, use of SQL for queries and updates.
• Knowledge of how ERP or accounting solutions are used in businesses especially in the Manufacturing and Distribution sectors.
• Good understanding of business processes.

As part of the role you will also be required to attend the twice weekly with the rest of the time working from home.

At Content+Cloud we help our clients to succeed and to transform the way their businesses operate, the way their users work, and provide them with flexible and secure platforms with which to do it.

Our portfolio of Professional and enables our clients to truly leverage the power of Microsoftxe2x80x99s three clouds: Microsoft 365, Azure and Dynamics 365.

Content+Cloud