Job Description

, permanent position
Position: Customer Service Representative
Position Overview:
As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients. You will serve as the primary point of contact for our customers, assisting them with inquiries, concerns, and requests related to our products and services. This is a full-time, permanent position with opportunities for growth and advancement within the company.
Key Responsibilities:
- Respond to customer inquiries and requests via phone, email, and in-person
- Provide information and guidance on our products and services
- Process orders, returns, and exchanges in a timely and accurate manner
- Resolve customer complaints and issues in a professional and efficient manner
- Collaborate with other departments to ensure timely and effective resolution of customer concerns
- Maintain customer records and update information as needed
- Proactively identify and address potential issues to ensure customer satisfaction
- Continuously strive to improve the customer experience and provide feedback to management on ways to enhance our services
Qualifications:
- High school diploma or equivalent required; college degree preferred
- 1-2 years of customer service experience, preferably in a call center or retail setting
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and experience with CRM software is a plus
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- A positive attitude and a strong commitment to providing exceptional customer service
Why Work for Water Tower Group?
At Water Tower Group, we value our employees and believe in creating a positive and supportive work environment. We offer competitive salary and benefits packages, including health insurance, retirement plans, and paid time off. As a growing company, we also provide opportunities for career development and advancement within the organization.
If you are passionate about providing excellent customer service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity with Water Tower Group. We look forward to hearing from you!