Job Description

Customer Service and Support

Location

Cape Town, South Africa

Job Title:


Customer Service Associate



Was Accounting, Maths or Computer Literacy your favorite subjects in Matric? If you've ever solved a technical software issue or precisely directed a lost friend to where you are then this Customer Support Advisor role is perfect for you!


As a Customer Support Advisor on a technologically innovative campaign, you'll need to catch on quick and embrace IT software rather than being intimidated by it but just being "tech savvy" won't fit the bill for this role.



You'll need to be an efficient and empathetic people's person with the ability to hear what is not being said and be willing to go the extra mile to exceed customer's expectations. We want quick thinking, problem-solvers and solution finders with resilience and a can-do attitude.



This technical support role is challenging and requires a team player with maturity and commitment. Our ideal candidate is able to keep cool and collected under pressure, does not need micro-managing and is able to take ownership or hold others accountable and give recognition where needed.



If you're ready to take on the challenge, then here's your chance to make it count!

What you'll need

Matric Mathematics or Accounting Minimum 8 months of customer service experience in a call Centre environment

(

Essential

)

Minimum 6 months technical troubleshooting experience in a call Centre environment

(

Advantageous

)

Minimum 6 months of experience working in a financial services environment (Advantageous) Advanced computer literacy, typing skills, and ability to navigate multiple screens

(Essential)

Availability work shifts between 3 pm and 2 am (Monday - Friday) Clear criminal and credit record High level of English proficiency (both verbal and written) Strong problem-solving, probing, and time management skills Ability to understand, analyze, and navigate through learned technical systems Proven experience in delivering exceptional customer care

What is in it for you?

In this role, we offer the below that help you support your unique lifestyle.

A monthly salary of

R8268

Campaign allowance of

R500

Performance incentives Medical aid for the main member / Medical Insurance for the employee and two dependents Pension Fund Group life cover Subsidized transport Fantastic Employee Assistance Programme (EAP) Access to financial well-being sessions, will-writing sessions, and stress management sessions Team building and upskill training opportunities Interactive and inclusive company culture Access to our world-class cafeterias and recreational areas Access to our on-site nurse

What you'll be doing

Providing an extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media) in a support-centre environment Identifying the root cause of the client's software or system issues and using system analysis and testing techniques to solve low to moderately complex application or system issues Assisting customers in gaining the most value from their products and services Identifying additional opportunities for product solutions to benefit the customer's business needs Documenting each customer contact using our contact tracking systems in a clear, concise, and understandable format Staying current on technical and business knowledge in all assigned applications, as well as support processes and procedures


Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.



Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


#ConcentrixSA


Location:


ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:


Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Job Applicant Privacy Notice for California Residents