Job Description

Job Title: Customer Service Associate
Location: Rosebank/ Sandton
About us:
Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world's fastest-growing brands scale smarter, work faster, and deliver better service every time.
We're not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MoBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.
If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you'll feel right at home here.
Job Summary:
We are looking for a friendly and efficient Customer Service Representative to join our team.
You will be responsible for assisting customers with booking inquiries, providing support before,
during, and after their stays, and ensuring a smooth and positive experience.
Key Responsibilities:
? Handle customer inquiries regarding bookings, cancellations, modifications, and general
information
? Assist customers with resolving any issues related to their reservations or
accommodations
? Communicate clearly and professionally via phone, email, and chat
? Collaborate with internal teams to ensure timely resolution of customer concerns
? Maintain accurate records of customer interactions and transactions
? Provide feedback and suggestions to improve customer service processes
? Ensure compliance with company policies and standards while maintaining a high level
of customer satisfaction
? Ability to successfully handle calculations centred around discounts, upgrades,
cancellations etc
Qualifications and Experience
? Prior experience in customer service, preferably in travel, hospitality, or booking
industries
? Strong communication and interpersonal skills
? Ability to multitask and handle stressful situations with patience and professionalism
? Detail-oriented with excellent problem-solving abilities
? Comfortable working with booking and CRM software systems
? Customer-focused attitude and a passion for delivering excellent service
? Flexibility to work varied shifts, including weekends and holidays if needed
What We Offer:
? Benefits: Medical Aid allowance, provident fund (self-funded), group life, funeral cover
? Training: Comprehensive training programs to enhance leadership and customer service skills.
? Career Growth: Opportunities for career advancement and professional development within the company.
? Work Environment: A supportive and collaborative work culture focused on innovation and continuous improvement.

Skills Required