Customer Service Associate
Cape Town, Western Cape, South Africa
Job Description
Job Summary
Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!
What You'll be Doing
Do you have a passion for helping others & ensuring peace of mind? In this role, you'll work to resolve the customer's issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.
During a Typical Day, You'll
- Answer incoming communications from customers over email or social media platforms
- Phoning customers back with relevant feedback
- Conduct research to provide answers for customers to resolve their issues
- Matric
- Fluent English (Higher Grade English pass in Matric)
- 2-3 years or more of customer service experience in a Contact Centre
- Automotive experience of having worked in a complaints department, will be an advantage
- 09h00 - 23h00 Monday to Sunday on rotational shifts
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers.
You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.
CallForce
Recruiter
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Job Detail
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Job IdJD1490092
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R9000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned