Job Description

Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Primary Job Duties & ResponsibilitiesDe-escalate customer concerns to resolve conflicts and build a deeper level of trust with our customers and agents.xc2xb7Use judgement when identifying new business opportunities driven by customer or agent requests.xc2xb7Track and document customer account interactions.xc2xb7Other duties as assigned.xc2xb7Job Specific Technical Skills & Competenciesxc2xb7Strong customer service skills.xc2xb7Excellent communication skills with the ability to actively listen and empathize.xc2xb7Ability to leverage math and analytical skills to assist with billing inquiries.xc2xb7Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers needs and concerns.QualificationsMatric1-2 Years Customer Service / Call Centre Experience with preference in UK InsuranceAdditional InformationMonday to Sunday - UK Shift Hours

WNS Global Services