Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Primary Job Duties & Responsibilities


De-escalate customer concerns to resolve conflicts and build a deeper level of trust with our customers and agents.

Use judgement when identifying new business opportunities driven by customer or agent requests. Track and document customer account interactions. Other duties as assigned.

Job Specific Technical Skills & Competencies

Strong customer service skills. Excellent communication skills with the ability to actively listen and empathize. Ability to leverage math and analytical skills to assist with billing inquiries. Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers' needs and concerns.

Qualifications

Matric


1-2 Years Customer Service / Call Centre Experience with preference in UK Insurance

Additional Information

Monday to Sunday - UK Shift Hours