Job Description

Role Overview

Frontrow Hair is a trusted South African brand, specialising in high-quality human hair extensions and hair products. We are looking for a friendly, professional, and sales-oriented Customer Care & Sales Representative to join our team. This part-time role is perfect for someone who enjoys building customer relationships, thrives in a sales-driven environment, and is highly organised in managing daily operations.

Working Hours:

Monday-Friday: 9:00am - 2:00pm 1st & last Saturday of the month: 9:00am - 12:00pm

Key Responsibilities

Deliver excellent customer service in-store, online, and via phone/email. Conduct product demonstrations, including shade matching and helping customers select the right hair products. Drive sales, contributing to overall team goals and customer satisfaction. Handle logistics and dispatch: prepare, pack, and fulfil customer orders accurately. Respond promptly to customer queries with clear, professional communication. Assist our Operations Manager with day-to-day administrative and operational tasks.

Skills & Requirements

Friendly, approachable, and customer-focused. Excellent spoken and written communication skills. Confident in driving sales and building customer relationships. Strong organisational skills and attention to detail. Proactive problem-solving abilities and a can-do attitude. Computer literate and comfortable working with online systems. Previous retail, sales, or customer service experience is highly advantageous.

How to Apply

Please send your CV and a short cover letter to

sasha@frontrow.co.za

Job Type: Part-time

Pay: R7000,00 - R9000,00 per month

Expected hours: 22 - 25 per week

Application Question(s):

When would you be available to start? What interests you about the role? (No ChatGPT) Please type me a short answer here to an example query from a customer:
"Hi there! Your products are very expensive. Is this even real hair? How do I choose what colour is right for me?" (PLEASE DO NOT USE CHAT GPT FOR THIS AS IT WILL IMMEDIATELY DISQUALIFY YOUR APPLICATION)

Where are you located?
License/Certification:

Driver's license (Preferred)
Work Location: In person