Job Description

Job Summary Purpose of the job is to minimise customer risk by gathering, analysing and sharing all relevant market, risk, debtor and financial information to identify possible risks to the customer and suggesting mitigating actions in order to gain trust and enhance self-confidence and the Company's Reputation. To find ways to sufficiently add value to clients through knowledge and implementation of the company's full-service product. Qualifications: Three to five years experience in a business being exposed to all financial facets and risksassociated with trading. Debtors and creditors exposure. Experience at a managerial level will be an advantage. Experience dealing with Credit Insurers will be an advantage. Responsibilities: Support coach others where needed (ACRA, SDRS, DRS) Direct and plan work for others for your SDRS or DRS. Initiate resolution of operational issues The following stakeholder visits should be utilised to ensure business continuity and up to date information regarding status: - Debtors meetings - Security negotiation - Collection of debt visits - Attorneys - marketing meetings - meetings with insurers, to be accompanied by Senior Advisor, Regional Advisor or Regional Director - Motivation of higher insurance limits - Business Rescue Meetings - Liquidation Meetings - Bonds and Guarantee meetings to be accompanied by Senior CRA - Marketing presentations - Presenting trade debtor insurance options Set up monthly meetings with clients Assist with credit insurance claims Identify potential new clients for all company's products Update the hitlist on a monthly basis on The system Ensure that the hitlist include client requirements and action items. Visit debtors to endeavor to determine risk Policy Management Identify when a claim needs to be lodged and be able to advise the client of the process with confidence. Monitor debt collection for clients and intervene as required. Apply an understanding of the liquidation process and business rescue time frames Produce monthly and ad hoc reports for clients. Assist with on the job training of Debt Recovery Specialists (DRS) and Credit Risk Assistants (CRA) as and when required to optimise the team. Assess skill levels of DRS and CRA and address shortcomings. Must have good understanding of AFS, must be able to do an assessment on basic level to advise on risk profile and highlight related strengths and weaknesses.

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