Job Description

National Renal Care is a leading comprehensive kidney disease management provider in South Africa. Our organisation fosters a collaborative work environment where compassion, digital innovation, and clinical excellence merge to deliver high-quality care to individuals with compromised organ function.



We are currently seeking a qualified, goal-driven, and self-motivated individual to fill the position of

Credit Control Manager.

The successful candidate will be responsible overseeing the company's credit management and accounts receivable functions to ensure healthy cash flow and minimized credit risk.



At National Renal Care, we are committed to being an equal opportunity and affirmative action employer. Our recruitment processes are about finding the right skills and promoting diversity and inclusion, aligning with our Group's Employment Equity strategy. We actively encourage the inclusion of individuals with disabilities in our workforce.



In line with our commitment to fair recruitment, internal applicants must inform their line manager of the application to avoid automatic disqualification as per our recruitment and selection policy. For detailed information, refer to the policy document. If any physical or psychological limitations may impact your ability to perform the job, consult with the employer for reasonable accommodation.



If you do not receive a response within 2 weeks of the closing date, please consider your application as unsuccessful.

Protection of Personal Information

By applying for this position, you consent to your information being used for recruitment purposes only. If your application is unsuccessful, your information will be retained for 6 months and then securely destroyed. If you object to this, please let us know.

Requirements and Experience

Minimum of 5 years experience in credit control or accounts receivable management. At least 3 years experience within a medical, healthcare, hospital, or medical aid environment. Proven experience working with medical aid schemes, insurance providers, and third-party administrators. Experience managing and leading a credit control or revenue cycle team. Strong understanding of healthcare billing processes and medical claims management. Knowledge of medical coding standards and healthcare regulations (where applicable). Proficiency in financial systems, medical billing software, and MS Office (especially Excel). Ability to analyze debtor aging, cash flow, and collection performance. Good working knowledge of MS Excel Computer literacy essential (MS Office Suite) Strong Customer orientation Team player Very energetic Well organised Excellence Orientation Ethical Behaviour

Key Performance Areas

Manage and oversee the medical credit control function, ensuring efficient billing, follow-ups, and collections. Develop, implement, and enforce credit control policies specific to healthcare services and medical aid schemes. Monitor accounts receivable, aging reports, and debtor days, ensuring timely resolution of overdue accounts. Liaise with medical aid schemes, insurers, and third-party administrators regarding claims, rejections, and payments. Ensure accurate submission and follow-up of medical claims in compliance with healthcare regulations and coding standards. Manage patient accounts, payment plans, and credit approvals while maintaining confidentiality and ethical standards. Lead, coach, and develop the credit control team to improve performance and service delivery. Resolve complex billing disputes and escalated collection issues professionally and empathetically Work closely with clinical, billing, and finance teams to improve revenue cycle efficiency. Prepare monthly reports on collections, outstanding balances, bad debts, and risk exposure. Ensure compliance with relevant healthcare laws, data protection regulations, and internal policies. Identify and implement process improvements to enhance cash flow and reduce revenue leakage. * Demonstrate the National Renal Care Values and Caring the NRC Way.