Job Description

AVBOB Financial Services is seeking a dedicated Credit and Operations Specialist to lead and manage our Credit and Operations team. The ideal candidate must have strong leadership skills, in-depth knowledge of credit management, and a passion for process improvement. This role involves supervising the day-to-day activities of the team, overseeing credit assessments, ensuring compliance with credit policy, managing loan applications, and driving collections efforts.
You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
Key Responsibilities:

• Supervise daily activities in loan underwriting, account management, and collections.
• Streamline processes and enhance operational efficiencies.
• Develop and implement effective debt collection operational plans.
• Track performance metrics, identify bottlenecks, and make improvements to systems and processes.
• Ensure compliance with company credit policies, manage overdue accounts, and minimize bad debts.
• Conduct daily dipstick of disbursed loans to ensure policy compliance.
• Monitor customer accounts to ensure timely repayment and adherence to loan schedules.
• Ensure all credit and lending activities comply with AFS's policies, the RMCP, South African regulations, and the National Credit Act (NCA).
• Collaborate with stakeholders to adapt policies to regulatory changes and market conditions.
• Provide internal and external audits with necessary information and implement agreed actions.
• Provide timely feedback to management on customer enquiries.
• Ensure all customer dealings adhere to "Treating Customer Fairly" (TCF) principles.
• Compile regular reports on credit control activities, loan performance, delinquency rates, recovery processes, and more.
• Respond to internal and external audit queries.
• Lead departmental meetings and provide insights on operational performance.
• Develop training programs and identify training needs for the team.
• Implement discipline and address incidents that fall outside the norm.
• Manage staff leave, conduct performance appraisals, and provide coaching to improve performance.
• Work with the Credit and Operations Manager to improve credit control processes.
• Assist in implementing system upgrades or automation to enhance efficiency.
• Monitor the workflow system and resolve any system-related challenges.
• Analyse credit data to assess policy effectiveness and recommend changes to improve risk management.
• Identify potential risks in the loan portfolio and implement strategies to mitigate them.
• Address delinquent accounts and reduce the company's exposure to credit risk.
• Prepare monthly Risk Control Self-Assessment reports.

• Bachelor's degree in finance, economics, or a related field.
• 5 years of experience in consumer lending, including at least 3 years in a supervisory role.
• Strong understanding of credit risk principles, with focus on originations, collections, and business strategy.
• Knowledge of industry best practices and trends.
• Leadership and team management skills.
• Strong analytical, decision-making, and communication skills.
• Ability to motivate and inspire a team to meet performance targets.
• Proficiency in various software tools and financial analysis

Skills Required