Job Description

Position Reports to: Business Area Lead Transfer Pricing
Division: Service & Delivery Large&Inter
Location: Woodmead North Office Park
Advert Closing Date: 24 September 2025
About the Position
The successful candidate will be responsible for maintaining reports, managing the customer complaints system, overseeing policy procedures, tracking Work in Progress (WIP) schedules, organizing meetings with taxpayers, APA teams, and Competent Authority, reviewing applications for validity, and compiling reports for Senior Management as required.
Job Purpose
Coordinate application schedules and track customer complaints to ensure timely resolution. Generate reports, schedule meetings, support changes and feedback, and manage outcomes of Advanced Pricing Agreement (APA) requests.
Education and Experience
Minimum Qualification & Experience Required
Relevant National Diploma / Advanced Certificate (NQF 6) with 2-3 years corporate tax experience, of which 1-2 years at knowledge worker level
ALTERNATE:
Senior Certificate (NQF 4) AND 5 years related experience dealing with corporate taxpayer queries, of which 1-2 years at knowledge worker level
Job Outputs:
Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Coordinate, direct and manage APA cases.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOP's in the delivery of work outputs.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Ensure that APA applications comply with the applicable legislation in terms of validity before handing cases over to the auditors.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Maintain the Customer Complaints system, control policy and procedures and to provide relevant reports to management.
• Maintain the Objection and Appeals Registers in line with the Standard Operating Procedure.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Track and follow-up objections and ensure that they are presented to the Objections Committee within the required period.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Optimise team capabilities and efficiency by identifying training needs and providing technical guidance and training where required

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations

Behavioural competencies

• Conceptual Ability
• Customer Service
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Knowledge
• Data Collection & Analysis
• Efficiency Improvement
• Functional Policies & Procedures
• Records and Archive Management
• Reporting
• Tax Knowledge

Compliance Competency

• GOC Confidential

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Skills Required