Job Description

Village N Life is a leading Tourism and Hospitality company based in Camps Bay.
If you thrive on a company culture that focuses on growing their staff through career development and staff incentives, this is the company for you.

The Bay Hotel is currently seeking Food and Beverage service Manager to join us on a CONTRACT from October to April.

The service Manager is responsible for providing friendly, tentative and timely service in order to create an exceptional experience. To assist in the day to day running's of the restaurant and to help ensure the Village & Life concepts, manuals, SOPS and LOGS are kept current and implemented at all times.

Minimum Requirements

• Matric
• Hotel School Diploma (advantageous)
• Previous experience in the same or similar position within the luxury hotel sector
• Familiar with the duties of the Food and Beverage / Restaurant department
• MS Office, Opera and Micros experience essential

Duties and responsibilities

Service Levels

• Ensure service levels are maintained and sustained in the Restaurant and Front Office
• Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file
• Maintain the SOPS and policies as set out by the company

Food

• Ensure quality and concepts are implemented and maintained
• Ensure stock control system is in place
• Operate and present according to the guidelines of the Culinary Host.
• Ensure all SOPS and policies are being followed as set out by the company

Beverage

• Ensure stock system and controls are in place
• Ensure operational implementation of menu and wine policy as advertised by the Food and Beverage Custodian
• Fully responsible for the beverage results
• Operate and present according to the guidelines of the Culinary Host.
• Ensure all SOPS and policies are being followed as set out by the company

Events

• Co-ordinate and secure all functions and events
• Host and control all functions and events
• Control and manage all Enquiries and Memberships
• Manage all VIP events

Aesthetics

• To liaise and maintain the aesthetics manual that would be handed to you

Facilities

• Maintain the Facilities Management manual that would be handed to you

Administration

• Producing management reports as required
• Sign off monthly income statements
• Be familiar with guests staying at the hotel and walk
• Ensure that all SOPs and policies are adhered to on property.
• Maintain the F&B staff HR files

Marketing and Sales

• Maintain database (Regulars, VIP's)
• To ensure that restaurant's reservations book and database is maintained
• Upsell F&B, accommodation, and tourism services
• Inform guests of current specials
• Recognise guests who regularly visit the bar/restaurant
• Take responsibility of sales and targets of special events

Human Resources

• Schedule staff hours and assign duties for staff
• Establish standards for personnel performance and customer service
• Training and testing of staff
• Maintain dress code standards
• Conduct performance appraisals
• Implementation of the SOP's
• Progressive discipline in conjunction with HR
• Maintain staff files Inform guests of daily specials.
• Remove dishes and glasses from tables or counters and take them to the kitchen to cleaning.
• Reset the cleared tables as required.

Due to the large volumes of applications received, please note that only candidates that meet the minimum requirements will be contacted.

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

Career Custodians