Job Description

Position Reports to : Operational Lead: Debt Management

Division: Taxpayer Engagement North-West

Location : Rustenburg

Advert Closing Date: 21 August 2023

About the Position

SARS is looking for a dynamic person to join SARS for collection of outstanding debt & returns and management of the debt book allocated to them. The candidates must have knowledge of the SARS systems, good communication skills, both verbal and written, goal and target driven.

Job Purpose

To effectively process allocated standard debt cases within specific turn around time.

Education and Experience

Relevant Higher Certificate (NQF 5) and 2 years debt management experience in a tax environment.

OR

Senior Certificate (NQF 4) and 3 years debt management experience in a tax environment.

Job Objectives

Outputs

• Ensure that standard debt management cases are finalised within specified turn around time.
• Liaise with defaulting taxpayers via approved communication channels.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

Behavioural competencies

• Honesty and Integrity
• Fairness and Transparency
• Accountability
• Conseptual ability
• Trust
• Respect
• Attention to detail
• Building Sustainability

Compliance Competency

• Security Clearance: GOC Confidential

Technical competencies

• Functional Policies and Procedures
• Processing
• Business Knowledge
• Execute, Implement & Follow Through
• Customer Liaison
• Debt Management
• Verbal Communication

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service