Job Description

Job Advert Summary

Hello Group is seeking to appoint a dedicated Collections and Support Administrator for Hello Rides to offer rent-to-own motorcycles to delivery drivers who bank with Hello Paisa. We are looking for a strong, detail-oriented administrator to provide operational and client support. The successful candidate will play a key role in ensuring smooth administration, accurate record-keeping, and effective communication with our drivers.

Hello Group i

s a South African company with a

bold

mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

Our entities:

Hello Paisa

- Secure and affordable international money transfers & digital banking solutions.

Hello Pay

- Empowering individuals with financial solutions tailored to their needs.

Q-Mart

- Leading the way in wholesale and distribution for mobile and financial products.

Minimum Requirements

Strong communication and interpersonal skills (confident in both debt collection and client support). Excellent administration and organisational skills with attention to detail. Experience in claims handling and debt collection (essential). Proficiency in using computer systems and capturing data accurately. Ability to multitask and prioritise in a fast-paced environment. Strong problem-solving skills and ability to work under pressure. Customer-centric attitude with a professional and supportive approach.

Duties and Responsibilities

Rental Collections:

Contact existing drivers to collect outstanding weekly rental payments. Negotiate and follow up on overdue payments professionally and firmly.

Claims Administration:

Assist drivers with claim submissions by gathering statements and required documentation. Collate and submit claims accurately and within set deadlines.

Asset & Document Administration:

Manage the motorbike key register, tracking all key movements in and out of the control room.

Administration & Filing:

Perform general filing, record-keeping, and document organisation. * Undertake ad hoc administrative tasks aligned with operational requirements.