Job Description

Key roles and responsibilities :

Provide current and prospective students with the highest level of customer service through effective phone, email, and face-to-face communication.

Attend to and resolve electronic help desk requests.

Log all correspondence, advice given and outcomes centrally within the electronic systems used.

Refer specialist enquiries accurately and effectively. Assist students with the admission and registration process to ensure appropriate guidance is provided regarding programme and qualification requirements and financial obligations.

Build and maintain good relationships with students, sponsors, and colleagues.

Create a friendly and supportive atmosphere for students and staff.

Review enrolment/registration documentation received from prospective and returning students and ensure all required information is obtained.

Develop a key understanding of the institution's policies & procedures and ensure these are adhered to.

Provide academic and general administrative functions including maintaining data bases, word processing, electronic filing, and photocopying to support the work of the Student Administration and Support Services (SAS) office.

Ensure the efficient processing of student academic administration, maintain student and module records on the Student Information Management Systems (SIMS - mySTADIO)

Provide accurate, relevant, and up-to-date information to staff, students, parents, and corporate clients.

Arrange consultation between academic staff and students with queries, to ensure an efficient & timely resolution.

Manage the assessment administration, record absenteeism, and collect medical certificates and supporting evidence for students and maintain lists for assessment extensions and/or supplementary exams.

Record and maintain student correspondence, registration, and exam results.

Participate in team training and development activities.

Additional administration tasks allocated by Team Leaders or occasional out of hours work during peak periods such as registration, orientation, and graduation.

Qualifications and experience | Minimum requirements :

National Senior Certificate (Matric),

Tertiary Qualification will be an advantage

The incumbent must have previous experience within a similar role.

Drive and self-motivation are critical in this role.

This position requires an individual who can pay close attention to detail and can work independently and accurately under pressure.

Have excellent interpersonal and organizational skills.

Enthusiasm and the ability to thrive in an atmosphere of constant change.

Ability to work with a diverse team in a fast-paced environment.

Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner.

Committed to producing quality work.

Computer literate; experience and competency in word processing and spreadsheets.

Experience in the use of STADIO's systems; Learner Management systems (LMS) and Student Information Management System (SIMS)

Key attributes :

Communication skills, both verbal and written

Attention to detail

Customer service

Computer literacy, and proficiency in Excel

Ability to cope with change

Commitment to continuous learning

Confidentiality and ethics

Excellent time management skills

Ability to work under pressure and within a team