Job Description

To drive improvements in customer performance through in-depth data analysis, optimizing inventory levels to meet customer demand, and ensuring the availability of stock across the supply chain. The role bridges customer relationship management with data-driven decision making and supply planning.

Customer Performance Management & Relationship Management

Monitor and analyse customer performance metrics (e.g., order fill rate, on-time delivery, returns, forecast accuracy). Collaborate with sales, operations, and logistics teams to identify underperforming areas and implement corrective actions. Conduct regular reviews with key account managers to share performance insights and drive improvement initiatives. Develop and maintain dashboards and reports to track KPIs such as fill rate, lead times, backorders, and returns. Work closely with sales teams, planning team, and branches to address customer concerns and exceed service expectations.

Data Analysis & Insights

Analyse sales trends, customer buying behaviour, and supply chain data to identify patterns and improvement opportunities. Utilize BI tools (e.g., Power BI, Tableau, Excel) to visualize performance data and drive actionable insights. Present data-driven recommendations to internal stakeholders and customers to improve service levels and satisfaction.

Inventory & Supply Coordination

Reduce inventory discrepancies by partnering with planning and operations, to ensure end-to-end visibility on customer needs and inventory status Monitor supply chain KPIs relevant to customer service (e.g., lead times, safety stock coverage, availability rates).

To uphold and promote the company values and culture

Living and promoting the Company values by always performing duties with:


Honesty Respect Accountability Resourcefulness Energy

Living and displaying the company culture through behaviours such as:


Customer centricity Effective self-management and teamwork


Grade 12



Bachelor's degree in Business Administration, Data Management, Information Systems, or related field



2-3 years of experience in sales operations



1 Year of experience in wholesale, distribution, or B2B sales administration



Understanding of order processing and customer account management



Familiarity with inventory systems and stock management processes



Experience with wholesale/distribution software for data entry and reporting