Job Description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 - were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the xe2x80x9cwhat-ifsxe2x80x9d of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

Looking for a new opportunity? The claims department is looking for an individual to fill the post of a Claims Assessing Team Manager.

What will make you successful in this role?

• Grade 12/Standard 10/NQF 4
• Qualified Motor body Repairer certification.
• Tertiary qualification will be beneficial
• Formal Abuntex training certificate
• Minimum 5 years assessing and/or body repairing experience
• Minimum 3 years estimating experience on the Abuntex system

Driverables include, but not limited to

• Monitor the correct execution of all department procedures and processes through random audits.
• Plan and implement a sustainable training program for a team - both technical and service related.
• Conduct and approval of write-off assessments above pre-determined amount.
• Monitoring and auditing of all additional repair costs.
• Monitor & audit work in progress done by the team.
• Provide guidance and assistance on problematic and technical repair decisions.
• Contact clients and evaluate validity where Very bad FB is received.
• Set up and conduct formal feedback sessions with team members where FB is valid.
• Attend to re-assessment and give feedback if required.
• Attend to claim queries from Call center staff requiring management input.
• Promote excellent service concept and share excellent service feedback with team members.
• Analyze and develop plan of action to correct problems identified during department meetings.
• Conceive and implement creative methods to encourage team coercion.
• Implement and foster a positive can-do attitude to team members.
• Define and implement team key performance area goals to achieve overall department goals.
• Track team key performance areas and oversee performance management of team members.
• Conduct and oversee team members meeting.
• Conduct interview and approve successful candidates.
• Provide internal training & support for new recruits.
• Oversee team annual leave.
• Encourage Team members to live by and adhere to the miway's values.
• Coaching & Training of stuff where applicable.
• Manage and maintain relationships with all stake holders.

Competencies required

• Must be highly proficient in dealing with clients at all levels
• Organised
• Professionalism
• Self-disciplined
• Self-motivated
• Analytical
• Desire to excel
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Attention to detail
• Excellent administrative skills
• Excellent interpersonal and communication skills (verbal and written)
• Able to work flexible hours
• Customer focus
• Deadline and results oriented
• Team work
• Sound knowledge and/or understanding of TIA, Abuntex
• Takes ownership and responsibility
• Enthusiastic and passionate about the job and the company
• Must have own vehicle

Knowledge and Skills

Claims settlements of a complex nature

Payment approval and rejections

Automotive Damage Claims

Assessing and processing of claims

Operate within claims guidelines and compliance

Personal Attributes

Interpersonal savvy - Contributing independently

Decision quality - Contributing independently

Action orientated - Contributing independently

Optimises work processes - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Deadline to apply: 22 April 2022

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Sanlam