Job Description

What will you do?

Santam's Operation's department has an exciting new role and position available for a Team Manager who will be based in the Service Centre team in Bellville.
The Team Manager will apart from managing a team of insurance consultants also manage the Brokers experience by providing a dedicated service for high value requests from quotation through inception, amendments to renewal of the policy. The Team Manager is responsible for the High Value portfolio; this includes regular engagement with brokers when it is required as well as the key stakeholders from Broker Services, Risk services and Claims.

What will make you successful in this role?

• Provide a dedicated service to the brokers, focussing on the high value policies.
• Understand the different Santam commercial offerings to provide good and proper advice to our brokers.
• Build strong relationships with the relationship manager and technical manager.
• Understand the risk exposure for Santam and provide solid underwriting advice to key stakeholders.
• Ensure corrective underwriting actions by incorporating and discussing risks with technical manager, risk services and relationship manager.
• Manage the referral process for above mandate requests. Ensure high levels of engagement by providing brokers with continuous feedback.
• Identify trends and inaccuracies in specific portfolio and take the necessary corrective action and or provide feedback to broker services and risk services.
• Ensure data quality
• Manage a team of insurance consultants.
• Compile reports per Broker for discussion including trends and deviations from process.

Minimum Requirements

• Matric, Relevant Insurance Related Qualification, FAIS compliant,
• More than 5 years Commercial Lines experience
• In-depth knowledge of the different Santam Commercial offerings
• Working knowledge of reinsurance

Skills

• Computer Literate (MS Office Package),
• Relevant System Knowledge (PolicyCenter WebE, CRM),
• Underwriting,
• Compiling and Analysing data
• Understanding of operations management
• Strong insurance knowledge
• Ability to transact in the full value offering of service centre
• People management skills

Competencies

• Flexibility
• Excellent interpersonal, communication and networking skills.
• Bilingual (Afrikaans and English) would be advantageous
• Strong client service orientation
• Ability to work under pressure
• Self-confidence
• Problem solving
• Time Management
• Strong Conflict handling abilities

Personal Attributes

Decision quality - Contributing independently

Interpersonal savvy - Contributing independently

Plans and aligns - Contributing independently

Directs work - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is Centreed on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Please note this appointment will be made in line with the Divisional Employment Equity targets. People with disabilities are welcome to apply.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

CLOSING DATE

5 September 2023

Sanlam