Job Description

Responsible and accountable for complete Guest satisfaction of all
guests visiting the Hotel
- Responsible and accountable for operational quality and standards
of all operational departments of the Hotel
- Oversee the operations functions of the hotel
- Implement policies and procedures, as agreed with the Operations
Manager of Extraordinary Resorts
- Ensure full compliance to hotel operating controls, SOPs, policies,
procedures, and service standards
- Lead all key property issues including capital projects, customer
service and refurbishment
- Hold all daily briefings and monthly staff meetings
- Handling complaints, and oversee the service recovery procedures
- Involved with finance team in compiling Operating Budget,
Marketing & Sales Plan and Capital Budget
- Manage on-going profitability of the hotel, ensuring revenue and
guest satisfaction targets are met and exceeded
- Deliver hotel budget goals and set other short- and long-term
strategic goals for the property
- To achieve optimum financial results and improve on set budget
- Developing service improvement actions, carry out costs savings
- Strong understanding of P&L statements and the ability to react
with impactful strategies
- Closely monitor the hotels business reports on a daily basis and
take decisions accordingly
- Ensure that monthly financial outlooks for Rooms, Food &
Beverage, Admin & General, are on target and accurate.
- Maximizing room yield through innovative sales practices and yield
management
- Prepare monthly financial reporting for the owners and stake
holders
- Assisting in the procurement of operating supplies and equipment,
and contracting with third-party vendors for essential equipment
and services
- Act as a decision maker in hiring of key staff together with senior
management
- Achieve good communication and to interpret and enforce agreed
management decisions, policies and attitudes to achieve
Extraordinary objectives
- Instil a culture of learning and assist in creating a company for staff
and customers.
- Coordination with HOD's for the execution of all activities and
functions
- Overseeing and managing all departments and working closely
with department heads on a daily basis
- Corporate client handling and take part in new client acquisition
along with the sales team whenever required
- Responsible for statutory compliances, Occupational Health &
Safety, fire regulations and other legal requirements
- Chairman and facilitator of EE actions
- Well-rounded knowledge of Industrial relations in order to chair
and initiate hearings
- Planning and overseeing of preventative maintenance
Are you a high-performing leader in the FMCG and consumer goods space with the drive to help lead one of South Africas top meat production companies into its next era of growth? Were searching for a Chief Growth & Operations Executive a strategic powerhouse who will work alongside our CEO to accelerate performance, drive operational excellence, and fuel expansion across South Africa and beyond.
This is a rare opportunity for a senior executive with a proven track record in consumer-focused FMCG to step into a career-defining leadership role.
Key Responsibilities:
Partner with the CEO to define and execute company strategy, ensuring sustainable growth and market leadership.
Lead day-to-day operations, ensuring efficiency, profitability, and innovation across production, distribution, and retail channels.
Oversee senior leadership teams and instill a culture of performance and accountability.
Identify emerging market trends and lead initiatives to expand our consumer footprint locally and internationally.
Ensure the highest standards in quality, compliance, sustainability, and supply chain management.
What Were Looking For:
Minimum 10 years senior leadership experience within FMCG (consumer goods essential meat, food, or beverage preferred).
A commercially driven leader with exceptional operational and strategic planning skills.
Demonstrated ability to grow consumer-driven brands and operations at scale.
Strong leadership presence able to inspire, make decisive calls, and deliver results in a fast-paced environment.
Degree in Business, Supply Chain, or related field (MBA advantageous)