Job Description

Closing Date 2023/11/30
Reference Number MMH231110-7
Referral Platform URL
Job Title Change Manager
Position Type Temporary
Role Family Human Capital
Cluster Momentum Life
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion, Pretoria
Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at

Role Purpose

Lead change management activities by ensuring that standardized methods and change management methodologies are used for efficient and prompt handling of all changes in the business in order to maximize the return on investment and / while minimizing the impact of change-related challenges on productivity, production, employee retention, adoption and operations within the business.
Requirements

Qualifications:

• Relevant B-degree (essential) with a degree in the field of Behavioural Sciences or equivalent (desirable)

• Change management certification (essential)

• Experience:3-5 years' experience in a change management role (essential)

• Experience integrating change activities into business strategy (essential)

• Experience in the financial services industry (essential)

• Experience in project management (desirable)

Knowledge:

• Knowledge of change methodologies, principles, and approaches

• Knowledge of project management methodologies and approaches

• Knowledge of agile methodologies xe2x80xa2 Knowledge of organizational models and strategy

• Knowledge of systems thinking/theory

Accreditation

• Prosci Certified Change Practitioner (essential)

Duties & Responsibilities

INTERNAL PROCESS

• Develop a thorough understanding of the business strategy for the business area and key

projects to inform change approach.Utilise and develop key change plans and assist with the
successful implementation and support of those strategies.

• Collate, analyse and provide feedback and suggestions to drive change adoption, innovation

and improvement of processes and systems.

• Apply a change management process and tools to create a strategy to support adoption of

the changes required by a project or initiative.

• Collaborate with internal and, where applicable, external stakeholders to ensure the effective

implementation of all business change within the business.

• Inform the design, development, delivery and management of change related

communications within the area of change.

• Conduct impact analyses, assess change readiness and identify key stakeholders to inform

the change and execution plan.

• Provide input, document requirements and support the design and delivery of training

programs, social support platforms, as well as organisational tools and information flow to
build the required capability and support the adoption of the change.

• Identify, analyse and prepare risk mitigation tactics for the area of change to ensure the

successful implementation of the desired change.

• Partner with change sponsor(s), people managers and the human capital team to identify

and manage anticipated resistance for the area of change by implementing various change
management tactics.

• Consult, coach and co-ordinate efforts with the ecosystem of change (micro and macro

change)

• Implement actionable deliverables for the five change management levers: communications

plan, sponsor roadmap, coaching plan, training plan, resistance management plan to drive
the adoption of the desired change.

• Support and engage senior and middle management leaders to create readiness and buy in

for the change.

• Coach managers and supervisors to equip managers and supervisors to lead, endorse and

manage any change related activity and adoption

• Guide and provide input to the project plan to ensure all change management elements and

activities are documented and integrated into the delivery plan.

• Guide and provide input to the project plan to ensure all change management elements and

activities are document and integrated into the project plan.

• Evaluate and ensure user readiness and effective stakeholder management.
• Identify, manage, monitor and report risks and issues associated with change

implementation.

• Contribute to the creation and management of a change portfolio over all business changes
• Act as a key contact for all business change in the area whilst managing change initiatives

and the adoption thereof.

CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of negotiating objective and realistic service level agreements,

monitor appropriateness and recommend adjustments.

• Define service practices which build rewarding relationships, encourage innovation and allow

others to provide exceptional client service.

• Deliver on service level agreements made with clients and internal and external stakeholders

in order to ensure that client expectations are managed.

• Participate and contribute to a culture which builds rewarding relationships, facilitates

feedback and provides exceptional client service.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and

stakeholders.

• Positively drive, influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation

knowledge.

• Contribute to continuous innovation through the development, sharing and implementation

of new ideas.

• Take ownership for driving career development.

FINANCE

• Contribute to the financial planning process within area, where required.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in

the appropriate forums.
Competencies

Skills

Business acumen

Presentation skills

Facilitation skills

Planning and organizing skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan