Job Description

Central Reservations - Cape TownAn experienced Accommodation Reservationist is sought to join this team, based in their Central Reservations Office in Cape Town.Responsibilities:Making reservations for the Hotel and preparing rate proposals.Ensure accurate records about guestsxe2x80x99 bookings, payments, and any additional information that hotel team members might need when interacting with a guestAnswer reservation calls in a pleasant and courteous manner, in accordance with the required standards.Up-selling, when appropriate, by informing guests of special packages, or higher room category.Assist & maintain an efficient administration system within the department.Ensure all quotations are followed up on in a timeous manner to ensure maximum revenue.You may be required to manage room blocks and all sizes of group bookings.Actively endeavor to seek and resolve guest complaints, where possible, exercise judgment and escalate it to the manager.Inform other departments and follow up with regard to special instructions/facilities.Establish and quote rates within the limits of the authorized rates negotiation procedure.Familiarize yourself and learn each hotel's offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.Prepare arrival/guest correspondence (check-in) packs for Front Office daily.Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.Report any rate, system discrepancy to the Reservations Manager and all overbookings.Escalate all complaints.Ensure optimal utilization of the PMS and maintain knowledge of all room types and their availability.Sending of invoices, and credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Pay Genius payments, un-allocated deposits etc.Ensure accurate and detailed capturing of bookings.Manage any guest feedback to the necessary department.Check and respond to all emails within the required time policy.Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.Ensure reservation vouchers have been recorded and allocated correctly.Attend training when required.Manage the OTA extranet/s.Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your departmentxe2x80x99s standard operating procedures.Well presented and suitably attired for work at all times.Requirements:Grade 12 / Matric qualificationPrevious Hospitality experience is required as a ReservationistExceptional time management, communication skills, and customer serviceOpera experience is essentialMeticulous attention to detail, proven administration and exceptional organizational skillsAdaptability and flexibilityQuality focusedGreat communication skills, written and verbalEnergetic and friendly personalityA positive and professional attitudeFeel comfortable working in a fast-paced environment requiring multitasking and problem-solvingKindly forward your CV with a recent profile photo. Only shortlisted candidates will be contacted.Job Type: Full-timeSalary: R15,000.00 - R18,000.00 per monthApplication Question(s):Are you based in Cape Town?If you are not available immediately please indicate your notice period?Experience:5/4* Reservations: 2 years (Required)License/Certification:drivers license and own car (Preferred)Application Deadline: 2023/09/05

JTJ Group