Job Description

Job Purpose
The Cashiering Supervisor is responsible to supervise staff that provide a frontline customer service experience at the Cash desk areas on the gaming floor and to assist with supervising count and cash-up processes as required,
ensuring operational excellence, procedural compliance, and guest service satisfaction.
Key Performance Areas
Floor Supervision

• Supervises the shift
• Conducts rostering and duty allocations
• Handles Shift briefings / handovers / shift reports / disputes
• Action surveillance audits to correct reported discrepancies, and escalate computer related queries to relevant parties
• Secure cashiering and count areas
• Check cash desk, count and cash-up areas and ensure all equipment is functioning and ready for service, escalating any issues
• Check cleanliness of customer service areas
• Conduct daily cash desk reconciliations; log any variances and report these to management
• Complete supporting documents
• Review duty checklist, prioritise and action as needed
• Maintain cash levels during service to mitigate risk and cater for demand
• Report and investigate error tracing or cashier variances with Surveillance
• Obtain all requirements for establishing Cheque Cashing Facility Applications
• Verify suspicious transactions and report as required
• Cash-up and sign off of cashier floats
• Assist with complicated and escalated transactions
• Complete daily shift report
• Transactional requirements and responsible gambling information are displayed at all customer points as per regulations.

Supervised Cash Desk Standards

• Communicates and monitors compliance to the standard operating procedures to the cash desk and count teams to ensure everyone has a sound understanding of expectations
• Reconciles and resolves pay-out exceptions and variances
• Conducts audits at the cash desk daily in line with standard operating procedures - reports balance back to actual.
• Retrieve overpaid monies
• Supervise cash levels to meet demand
• Log all error tracing / cashier variances
• Handle or escalate suspicious transactions as per legislated requirements.
• Reconcile Forex and conduct banking
• Completes exception reports/ journals as per SOP

Count Supervision

• Supervise the count as per ICS
• Capture data into the casino management system
• Ensures the appropriate collection of slot machine drop boxes.
• Supervise the sorting, counting, strapping and recording the contents of slot drops
• Compare information contained in drop boxes to data stored on computer terminal.
• Supervise the reading and recording of slot machine meters.
• Record and file documentation

Cash-up Supervision

• Check and sign for the change float and other floats held in the safe at the start of the shift
• Supervise the cash-up as per standard operating procedures
• Facilitate the secure collection of cash and credit transactions and floats, ensuring credit card slips are accompanied by a settlement slip.
• Supervise and sign off the sorting, counting, sealing and recording of contents to the vault in preparation for banking, ensuring seal numbers are accurately recorded
• Supervise and sign off banking of daily cash takings by the vault aid
• Verify suspicious transactions and report as required
• Cash-up and sign off on the day's cash-up
• Supervise and sign off the clearance of Auto Safe machine as stipulated in SOP.
• Float reconciliations variances must be investigated and resolved immediately.
• Record and file documentation and report on error tracing or cash-up variances
• Record and submit to Revenue Controller, cash-up officer's shortages for payroll deduction

People Supervision

• Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
• Conduct performance contracting, reviews and development discussions with staff
• Identifies performance gaps and conduct coaching and on job training
• Identifies and addresses misconduct issues
• Keeps records of coaching discussions
• Develop, update and communicate departmental procedures and controls to all staff

Delivered Customer Experience

• Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
• Shift handover ensures that staff can provide customers with relevant service
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Report on any issues experienced and solutions executed

Education

• Grade 12

Experience

• Minimum of 3-year cash desk / count experience, preferably in the gaming industry
• Experience in a supervisory position in the cash handling industry is an advantage
• Meet the requirements for a key gaming licence
• Ability to work shifts that meet operational requirements

Core and Personal Behavioural competencies:

• Relating (connecting; valuing diversity and interacting)
• Maintaining focus
• Acting with energy and enthusiasm
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Emotional maturity
• Honesty in the handling of cash

Technical / Proficiency competencies:

• English verbal and written communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge and administration
• Cash-up procedures and administration
• Count procedures and administration
• Detect fraudulent currency
• FICA threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance
• Basic computer skills
• People Supervisory skills
• Rostering (Kronos

Note:
The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.
Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.
Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to
Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.

Skills Required