Job Description

Duties & Responsibilities

Monitor and account for stationery, consumable levels Attend to professional drafted correspondence, posting, serving and courier documents Generate case management Reports when requested Assist at reception(front office) or other Case Manager Allocate all applications and maintain proper records, diaries and file notes Book venues, Interpreters and Panelist for cases with proper notice in terms of DRC rules Capture and schedule cases and notify parties, manage effective correspondence with parties Case management and take instructions from MC where necessary Manage all DRC files in good professional order with all file notes and trails Maintain and update CMS and diaries in professional order Ensure non jurisdiction matters are transferred to the correct forum and notify parties Manage venues and attendees in a professional manner Liaise with the CCMA, MIBCO and Labour Court/DOL professionally when required Manage referrals from the referred stage to the closed status on CMS maintaining regional efficiency and run required reports Oversee and complete SECT 143(3) Applications and maintain a register Process applications for postponement in terms of the rules Process condonations and rescission applications in terms of the rules Screen referral documents and notify party if the referral is defective and advise on areas of remedy needed Allocate cases to Panelists and compile proper accounts for payment Handle complaints and queries professionally Receive and assist callers and visitors professionally and methodically Assist with interpretation at conciliation and arbitration hearings

Knowledge/Experience/Skills/Requirements

Good verbal communication and excellent listening skills Ability to withstand pressure and provide above average services Must at all times be professional, diplomatic and assertive Ability to work independently and use initiative along with problem solving abilities Ability to hold professional relationships with stakeholders, i.e. Parties of the Council, members and management team Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved Must be a good team player and achieve objectives and comply with all directives as set out by the Managing Commissioner Must be meticulous in carrying out tasks/instructions and be fully accountable for all work Must be patient and accommodating. Must be able to work independently Knowledge of the Dispute Resolution Centre processes would be an added advantage Knowledge of the CCMA case management system would be an advantage Knowledge of Labour relations Act and related employment Laws is an advantage

Qualifications

An appropriate grade 12 certificate and/ or equivalent academic qualification Professionalism is a requirement Computer Literacy * Proficient in Official languages, including English