Job Description

Card Forensic Investigator
Requisition Number-141224 - Veronica Manyike
Closing Date-08 August 2025
Location- Sandton
Job Family
Risk, Audit and Compliance
Career Stream
Forensics
Leadership Pipeline
Manage Self: Technical
Job Purpose
To conduct investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met.
Job Responsibilities

• Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
• Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
• Ensure work completed per plan and conduct investigations.
• Identify gaps in processes, make recommendations to improve processes and prevent re-occurrence of claims.
• Highlight implication of not implementing recommendations so that corrective action can be taken.
• Prevent further potential losses by alerting other banks of possible fraudulent transactions and identifying suspicious deposits.
• Conduct investigations and report fraudulent activities.
• Ensure regulatory standards for record keeping are met.
• Ensure provision for claims are made and regulatory requirements are met and report claims and corruption cases.
• Ensure consistency of sanctions for similar transgression.
• Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action.
• Gather and analyse relevant documentation received from clients.
• Obtain evidence and determine veracity of claims by requesting assistance from internal sources within Group Risk Services (GRS) as well as suppliers.
• Ensure client needs and expectations are met.
• Enable the implementation of recommendations and actions required.
• Provide updates and feedback related to escalated queries pertaining to alleged fraudulent claims from clients by interacting with the Ombudsman Liaison electronically.
• Improve business performance and prevent further potential losses.
• Prevent further potential losses and alert Legal Insurance for provision in case of losses that are R1m and above.
• Prevent and/or reduce potential losses.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise.
• Support personal growth and effective performance.
• Maintain knowledge management and improve team success.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Preferably have completed a National Diploma or Degree in Forensic Investigation, Criminal Justice.

Minimum Experience Level

• Minimum 3 years experience in banking environment and/or conducting investigations
• 2-5 years of experience in fraud detection, card transaction analysis, or digital forensic investigations.

Technical / Professional Knowledge

• Ethics and Fraud
• Fraud investigation methodology
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Relevant regulatory, compliance and risk legislation

Behavioural Competencies

• Communication
• Continuous Learning
• Customer Focus
• Decision Making
• Managing Work
• Quality Orientation

Disclaimer
Preference will be given to candidates from the underrepresented groups
Please contact the Nedbank Recruiting Team at +27 860 555 566
Please contact the Nedbank Recruiting Team at +27 860 555 566
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