Job Description

Card Forensic Investigator

Requisition Number-141224 - Veronica Manyike

Closing Date-08 August 2025

Location- Sandton
Job Family
Risk, Audit and Compliance
Career Stream
Forensics
Leadership Pipeline
Manage Self: Technical

Job Purpose

To conduct investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met.

Job Responsibilities

Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI. Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders. Ensure work completed per plan and conduct investigations. Identify gaps in processes, make recommendations to improve processes and prevent re-occurrence of claims. Highlight implication of not implementing recommendations so that corrective action can be taken. Prevent further potential losses by alerting other banks of possible fraudulent transactions and identifying suspicious deposits. Conduct investigations and report fraudulent activities. Ensure regulatory standards for record keeping are met. Ensure provision for claims are made and regulatory requirements are met and report claims and corruption cases. Ensure consistency of sanctions for similar transgression. Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action. Gather and analyse relevant documentation received from clients. Obtain evidence and determine veracity of claims by requesting assistance from internal sources within Group Risk Services (GRS) as well as suppliers. Ensure client needs and expectations are met. Enable the implementation of recommendations and actions required. Provide updates and feedback related to escalated queries pertaining to alleged fraudulent claims from clients by interacting with the Ombudsman Liaison electronically. Improve business performance and prevent further potential losses. Prevent further potential losses and alert Legal Insurance for provision in case of losses that are R1m and above. Prevent and/or reduce potential losses. Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Improve personal capability and stay abreast of developments in field of expertise. Support personal growth and effective performance. Maintain knowledge management and improve team success. Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees Preferred Qualification
Preferably have completed a National Diploma or Degree in Forensic Investigation, Criminal Justice. Minimum Experience Level
Minimum 3 years experience in banking environment and/or conducting investigations 2-5 years of experience in fraud detection, card transaction analysis, or digital forensic investigations.

Technical / Professional Knowledge

Ethics and Fraud Fraud investigation methodology Governance, Risk and Controls Relevant regulatory knowledge Relevant software and systems knowledge Business writing skills Relevant regulatory, compliance and risk legislation Behavioural Competencies
Communication Continuous Learning Customer Focus Decision Making Managing Work Quality Orientation Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566

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Please contact the Nedbank Recruiting Team at +27 860 555 566