Job Description

SUMMARY:
An industry leader in lightning protection and earthing systems which is based in the Gauteng province and within Northcliff, is recruiting for an experienced Call Desk Manager and ReceptionistPOSITION INFO:
Experience
The successful incumbent must possess at least two (2) years experience operating as a receptionist with at least two (2) years experience on Pastel.Formal qualifications

• Matric (grade 12)
• A relevant qualification in Administration
• Literate in the Microsoft Package (Outlook, Excel, Word, PowerPoint etc)
• Knowledge in management systems (Pastel)
• Valid drivers licence code 08

Responsibilities
CALL DESK MANAGEMENT

• Logging all incoming (new) jobs received via e-mail, fax or purchase order on Pastel
• Opening a new file for each job
• Printing out a job card from the system
• Directing the request or problem to the most appropriate support area
• Supplying daily feedback of calls to customers
• Managing the daily work schedule (jobs scheduled daily)
• Managing the Team Schedule daily
• Contacting customers to confirm their availability for the day the installation team is scheduled to attend to requests
• Ensuring that job files and site visit files are available at all times for call logging
• Managing sub-contractors: communication; training, etc.
• Attending staff meetings and other administrative meetings

RECEPTION DUTIES

• Controlling visitors access to the office
• Operating switchboard, receiving, and relaying calls to the appropriate recipients
• Taking messages, where necessary, and distributing timeously to the correct recipients
• Handling general enquiries and direct through to the correct recipients, when required

Inherent requirements for the position

• Excellent communication and reporting skills
• Good problem-solving skills
• Excellent interpersonal skills on both team level and client interaction level
• Reliable and dependable
• Ability to work independently
• Strong attention to detail
• Excellent time management
• Commercial awareness
• Computer skills
• Planning and organisational skills
• Compliance and detail oriented

Shortlisted candidates will be expected to undergo psychometric testing and background screening. Applicants who fulfil the abovementioned requirements are invited to apply for the position by following the link:

ExecutivePlacements.com