Call Centre Agent (customer Service Mobile) Mr Price Money
Job Description
As a Customer Service Representative, you'll handle incoming calls, emails, WhatsApp, and webchat queries. You'll assist customers with billing, SIM cards, and product-related issues--resolving queries quickly and professionally.
Qualifications: Grade 12.
2-3 years customer care experience.
Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
Knowledge of online purchase
Excellent communication skills in English (Written & verbal)
Responsibilities: Effectively respond to telephonic requests and queries from customers.
Ensure mrp money standards are adhered to when dealing with customer calls and correspondence.
Ensure quality, friendly, consistent interaction when dealing with customers.
Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted time periods.
Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved
* Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
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Job Detail
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Job IdJD1519913
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, ZN, ZA, South Africa
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EducationNot mentioned