Call Centre Agent (customer Service Mobile) Mr Price Money
Durban, KwaZulu-Natal, South Africa
Job Description
Job Category: Retail Operations
:
As a Customer Service Representative, you'll handle incoming calls, emails, WhatsApp, and webchat queries. You'll assist customers with billing, SIM cards, and product-related issues-resolving queries quickly and professionally.
Responsibilities:
- Effectively respond to telephonic requests and queries from customers.
- Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence.
- Ensure quality, friendly, consistent interaction when dealing with customers.
- Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted time periods.
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved
- Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Grade 12.
- 2-3 years customer care experience.
- Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
- Knowledge of online purchase
- Excellent communication skills in English (Written & verbal)
Skills Required
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Job Detail
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Job IdJD1516783
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned