Job Description

As a Customer Service Representative, you'll handle incoming calls, emails, WhatsApp, and webchat queries. You'll assist customers with billing, SIM cards, and product-related issues--resolving queries quickly and professionally.



Qualifications: Matric certificate

1 years' experience as a Customer Service Representative in a Telco environment.

Strong communication and problem-solving skills

Familiarity with WhatsApp for Business and webchat platforms
Basic understanding of retail and Telco account servicing

Responsibilities: Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).

Log and update customer information accurately.

Investigate and resolve account and product issues.

Deliver friendly, consistent, and high-quality service.

Meet response and resolution time targets.

Follow company policies and service standards.

Collaborate respectfully with team members and other departments.

Continuously learn and grow your knowledge of our products and services.



What's in it for you?



Achieve your targets and enjoy amazing incentives.

We offer extensive learning and development opportunities to help you advance your career

Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys

Vibrant work environment - join a dynamic and energetic team where every day is a new adventure

Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
* Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs