Call Centre Agent (customer Service E Commerce) Mr Price Money
Job Description
As a Customer Service Representative, you will be responsible for handling incoming calls, emails, WhatsApp messages, and web chat queries. You will assist customers with account queries, online order issues, and product-related concerns - resolving queries quickly and professionally.
Qualifications: Grade 12 (Matric)
Working knowledge of Microsoft Office
1 year of customer service call centre experience in an account management and e-commerce environment.
Knowledge of customer service legislation (NCA, POPIA)
Basic understanding of retail and account servicing.
Responsibilities: Listen to customers' questions and concerns and provide workable solutions.
Respond to customer queries across multiple channels.
Log and update customers' accounts or online order information accurately.
Investigate and resolve accounts or online queries quickly and professionally.
Ensure all interactions meet company service standards by following company policies and procedures.
Handle complaints and follow up to ensure resolution.
Work within set timeframes and quality guidelines to meet monthly targets.
* Maintain a positive, respectful attitude with customers and colleagues.
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Job Detail
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Job IdJD1496911
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, ZN, ZA, South Africa
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EducationNot mentioned