Call Centre Agent (customer Service) Mr Price Money
Durban, KwaZulu-Natal, South Africa
Job Description
Job Category: Retail Operations
:
As a Customer Support Agent, you'll assist customers with queries via phone, email, WhatsApp, and webchat. You'll resolve issues related to billing, SIM cards, and products-providing fast, friendly, and accurate support.
Responsibilities:
- Respond to customer queries across multiple channels.
- Log and update customer information accurately.
- Resolve account and product issues quickly and professionally.
- Ensure all interactions meet company service standards.
- Handle complaints and follow up to ensure resolution.
- Work within set timeframes and quality guidelines.
- Maintain a positive, respectful attitude with customers and colleagues.
- Keep learning and improving your product knowledge
- Grade 12 (Matric)
- 1 year or more experience in a call centre customer support role
- Computer literate
- Knowledge of customer service legislation (NCA, POPIA)
- Basic understanding of retail accounts process.
Skills Required
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Job Detail
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Job IdJD1516791
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned