Call Centre Agent (customer Service Mobile) Mr Price Money
Durban, KwaZulu-Natal, South Africa
Job Description
Job Category: Call Centre
:
As a Customer Service Representative, you will be responsible for handling incoming calls, emails, WhatsApp messages, and web chat queries. You will assist customers with billing, SIM card issues, and product-related concerns-resolving queries quickly and professionally.
Responsibilities:
- Listen to customers' questions and concerns and provide workable solutions.
- Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
- Review customer mobile accounts and make changes, if necessary.
- Investigate and resolve account complaints and product issues.
- Deliver friendly, consistent, and high-quality service.
- Meet monthly targets.
- Follow company policies, procedures, and service standards.
- Collaborate respectfully with team members and other departments.
Requirements:
- Matric certificate
- Working knowledge of Microsoft Office
- 1 year's experience as a Customer Service Representative in a Telco environment.
- Strong verbal and written communication and problem-solving skills
- Familiarity with WhatsApp for Business and webchat platforms
- Basic understanding of retail and Telco account servicing
Skills Required
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Job Detail
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Job IdJD1506557
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned