Business Process Manager

Pretoria, Gauteng, South Africa

https://www.mncjobs.co.za/company/tac-recruitment

Job Description

Join a dynamic and innovative technology company redefining the real estate industry. We are looking for a strategic Business Process Manager to establish and lead a high-performing technical support and operations team, supporting our cutting-edge digital platforms.
Key Responsibilities

Set up and lead the Technical Support & Operations function defining processes, building a team, and delivering seamless support to clients using the platform
Design and implement onboarding, support, and platform optimisation processes.
Oversee the technical support function
Manage support escalations, troubleshooting, and customer service protocols.
Lead and mentor a growing team of specialists.
Work cross-functionally with product, engineering, and business teams.
Collaborate with product development and engineering teams to address platform bugs, enhancements, and feature requests.
Use performance data and customer feedback to drive continuous improvement.
Coordinate with internal teams and external partners to ensure seamless integration of the platform with existing systems and processes.

Requirements

Bachelor's degree in Engineering / Business/ related field.
5+ years' experience in client services/operations, ideally in real estate or finance.
Proven leadership experience and team management skills.
Excellent communication and problem-solving abilities.
Familiar with CRM platforms and technical support tools.
Knowledge of the South African property market is advantageous.