Job Description

Listing reference:

020375

Listing status:

Online

Apply by:

19 June 2025

Position summary

Industry:

IT & Internet

Job category:

Others: IT and Telecommunication

Location:

Cape Town

Contract:

Permanent

Remuneration:

Market Related

EE position:

Yes

Introduction

We are looking for a strategic and experienced Business Analyst Manager to lead our business analysis function. This role is responsible for managing a team of business analysts and ensuring the delivery of high-quality business insights, project requirements, and change initiatives. The successful candidate will play a key role in aligning business strategy with operational execution and digital transformation efforts. The role will be based at Clicks Head Office in Cape Town and will report to the IT Executive for Project Delivery.

Job description

Job Purpose:

To lead the design and implementation of business analysis frameworks, including methodologies, standards, tools and techniques, and manages the delivery of all business analysis initiatives to enable the Group to realise envisaged benefits.

Job Objectives:

Lead and manage a team of business analysts, providing mentorship, direction, and performance management. Oversee the delivery of business analysis activities across multiple concurrent projects and initiatives. Partner with senior business leaders and project sponsors to understand strategic objectives and business needs. Ensure high standards in the documentation of business requirements, functional specifications, and process flows. Champion business analysis best practices, methodologies (e.g., Agile, Waterfall), and tool usage across the function. Drive the prioritization and alignment of business initiatives with strategic business goals. Facilitate cross-functional workshops, stakeholder engagements, and decision-making processes. Support enterprise-wide programs such as ERP implementations, omnichannel strategy, or data transformation. Continuously evaluate and enhance the business analysis capability within the organization.

Minimum requirements

Education and Experience:

Bachelor's degree in business, Information Systems, Finance, or a related field (preferred). 7 years of business analysis experience, with at least 2-3 years in a leadership or management capacity. Retail industry experience is essential--preferably in sectors such as FMCG, pharmacy, e-commerce, or supply chain. Proven success managing large-scale projects involving digital transformation, ERP, CRM, or omnichannel retail systems. Advanced proficiency in business analysis tools (e.g., Jira, Confluence, Visio), data visualization (Power BI, Tableau), and SQL. Strong knowledge of business analysis frameworks (BABOK, Agile, Scrum, SAFe). Demonstrated experience in facilitating workshops, business case development, and stakeholder alignment.

Job related knowledge and skills:

Leadership:

Proven ability to lead, coach, and develop high-performing business analysis teams.

Strategic Orientation:

Ability to align analysis initiatives with broader business and digital strategy.

Retail Expertise

: Deep understanding of retail operations, customer journeys, merchandising, and omnichannel environments.

Analytical and Critical Thinking:

Ability to interpret complex data and translate it into actionable business insights.

Change Enablement

: Skilled at leading teams through change, promoting adoption, and managing resistance.

Stakeholder Management:

Exceptional communication and influencing skills with senior stakeholders and cross-functional teams.

Delivery Excellence

: Strong focus on quality, timelines, and impact of business analysis deliverables.

Essential competencies:

Leading and Supervising Delivering Results and Meeting Customer Expectations Relating and Networking Applying Expertise and Technology Adapting and Responding to change Deciding and Initiating Action * Presenting and Communicating Information