Job Description

Job Summary Their purpose is simple yet powerful: to create and inspire memorable experiences.
Their vision: to become Cape Town's most loved hotel.
We're seeking a skilled Bartender to join the Food & Beverage team and play a key role in delivering exceptional beverage service and guest experiences. If you live and breathe these values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - this opportunity is for you.
Key Responsibilities Beverage Service

• Take drink orders accurately and efficiently from guests, both at the bar and in designated seating areas.
• Utilize your beverage knowledge to recommend drinks that suit guest preferences, including classic cocktails, beers, wines, and non-alcoholic options.
• Prepare a variety of cocktails, following recipes precisely and maintaining quality and consistency.
• Check proper identification for alcoholic beverages and serve responsibly.
• Serve beverages with confidence, using appropriate glassware and maintaining a clean presentation.

Guest Service

• Provide exceptional customer service, ensuring guests have a positive and enjoyable experience.
• Anticipate guest needs, proactively offering suggestions to enhance the experience.
• Build rapport with guests by remembering preferences and offering personalized recommendations.
• Handle challenging situations professionally, addressing complaints and finding solutions to maintain satisfaction.
• Assist guests with menu selections, dietary requirements, and special requests.

Revenue Generation

• Actively upsell, suggestive sell, and cross-sell to maximize revenue per guest.
• Collaborate with management to implement promotional initiatives and drive revenue growth.
• Meet and exceed individual revenue targets for food and beverage on a weekly and monthly basis.

Bar Upkeep & Maintenance

• Maintain a clean and well-stocked bar throughout your shift.
• Restock supplies, clean equipment, and follow all sanitation protocols.
• Report equipment malfunctions or maintenance needs to the Bar Manager.

Inventory Management

• Participate in inventory control by keeping track of liquor, beer, and other bar supplies.
• Conduct daily stock takes and report wastage.
• Assist with ordering supplies as needed.

Qualifications & Education Requirements

• Grade 12 certificate required.
• Must be at least 21 years of age (or legal drinking age in your jurisdiction).

Experience

• Minimum 1 year of bartending experience in a fast-paced environment preferred.

Preferred Skills

• Strong knowledge of alcoholic beverages, including cocktails, beers, wines, and spirits.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work effectively under pressure and prioritize multiple tasks.
• Ability to stand for long periods and move quickly throughout the bar.
• Strong work ethic, attention to detail, and commitment to exceptional service.
• Basic math and cash-handling skills are a plus.
• Ability to learn and adapt to new drink recipes and techniques.
• Familiarity with restaurant management software and POS systems is advantageous.

?? Important Application Notes

• Must hold a valid South African ID.
• Only candidates with relevant experience will be shortlisted.
• Ensure your CV is 100% updated.
• All applicants will attend a virtual introduction interview.

Recruitment aligns with the company's Employment Equity Plan.
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