Job Description

The ideal candidate is curious, analytical, and eager to learn, with a strong interest in understanding how businesses operate and improve. You are a natural problem-solver who enjoys working with processes, data, and systems, and you take pride in accuracy and structure. As a collaborative team player, you build strong relationships across departments and are motivated by delivering solutions that enhance both operational efficiency and the customer experience.
Core Criteria:

• 0-2 years' experience in a business analysis, process analysis, or related discipline
• Relevant Bachelor's degree (beneficial)
• Business analyst or process analysis qualification (beneficial)
• Familiarity with business process methodologies (e.g. Six Sigma)
• Experience or exposure to Zoho systems
• Strong analytical mindset with the ability to analyse, document, and improve business processes
• Excellent attention to detail with a structured, methodical approach to work
• Strong verbal and written communication skills, with the ability to engage stakeholders effectively
• Proficiency in Microsoft Office, particularly Excel (essential)
• Ability to work collaboratively across teams while taking ownership of assigned responsibilities
• Exposure to the travel industry, particularly tour operations
• Knowledge of data analysis, manipulation, and insight generation

Core Responsibilities:

• Analyse and document business processes across the organisation
• Support testing and quality assurance of business processes and productivity initiatives
• Assist in defining and maintaining business process and activity SLAs
• Collaborate with business analysts to contribute to business process design and modelling
• Administer and support internal support systems
• Administer team systems and tools used within the Centre of Excellence
• Act as a process champion, promoting best practices and continuous improvement
• Act as a customer champion, ensuring processes enhance service delivery and user experience
• Contribute solutions to operational challenges through analysis and structured problem-solving
• Build and maintain strong working relationships across departments

This is a live-out position.

Skills Required