Job Description

Main Purpose of the job:

The Assistant Tables Manager will be responsible for the day-to-day management of the table's operations and team for the business unit in line with gaming regulations, legislative requirements and Sun standards. The role will be responsible for the implementation of the Tables plans for the unit with the aim of growing the profitability of existing product offerings, creating great customer experiences for Tables patrons, and focusing on high levels of operational compliance.



This will be achieved through collaboration with Central Office and Business Unit leadership teams, leveraging partnerships with relevant stakeholders, managing relationships with key guests to ensure the acquisition and retention of business, optimizing the use of technology and focusing on high levels of operational compliance in line with gaming regulations.



The role will also work with the team to build and enable solid and engaged Tables talent to support the sustainability of operations and enable the gaming vision.

Duties and responsibilities include:

Manage the day-to-day planning and delivery of tables operations including the communication, implementation, and tracking of operational milestones and projects. Update and communicate Tables CSA's and SOPs at a unit level aligned to gaming regulations and requirements, ensuring all staff are trained and found competent against regulatory requirements Implement sufficient control measures (including systems and processes) & checks within the department to mitigate any financial risk to the business. Be available on the floor and conduct walkabouts of all Tables areas, both front of house and back of house areas to monitor compliance and identify risk areas and address these Develops a customer experience across key touchpoints for Tables and customers in line with the unit strategy and guest feedback Be available on the floor to interact with guests as required, dealing with escalations / complaints Builds and maintains relationships with regular Tables customers Monitors customer standards and addresses gaps Manage VIP customer experiences, including hosting, personalized offerings, and loyalty initiatives to position Sun as the Casino brand of choice. Communicates any special guest requirements to other relevant operating departments Oversee floor layout, technology enhancements, and product mix to maximize Tables play and revenue generation Evaluate customer trends and preferences to recommend and implement innovative Tables products and service offerings Collaborate with marketing to plan and communicate campaigns, promotions, and acquisition/retention strategies aligned with customer segmentation. Communicates campaign objectives and plans to gaming floor managers to support co-ordination and implementation Monitor and enforce compliance with legislative, regulatory, and responsible gambling standards; conduct audits and walkabouts to mitigate risks. Compile and present operational reports (e.g., financial, risk, FIC) and analyze data to inform decisions. Work with internal teams (e.g., Surveillance, Security, Technical, Maintenance) to resolve issues and optimize operations. Lead, coach, and performance manage the team; identify training needs, succession plans, and ensure staffing meets operational requirements.

Minimum requirements (Education and Experience)

3 Year Degree / Diploma in Business Management 8- 10 years' experience within the gaming industry; including 3 years in a gaming floor management position. Proven knowledge of the gaming industry, products and trends Experience leading and managing teams Demonstrated innovation and decision-making skills to support management in achieving business goals and footfall targets

Skills and competencies

Product and game knowledge (Tables) Gaming Compliance Procedures Gaming Revenue forecasting & analysis Campaign Management Business and Financial acumen Proficient Computer Skills - MS Office; EGS Written and verbal communication skills Reporting skills Networking skills Analyzing and Evaluating Integrating skills - connecting, consulting, influencing skills Managing risks, relationships, results Managing Customer & Stakeholder relationships Innovating Decision-making Leading people Emotional Maturity Delegating and empowering

Additional Information

Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans and Gaming Board License conditions. Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement. * Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.