Assistant Lodge Manager

Port Elizabeth, Eastern Cape, South Africa

Job Description

Born from a vision to restore the Eastern Cape's ecological landscape, this establishment has become a world-renowned icon of ecological restoration and a sanctuary for the Big Five. If you have a heart for authentic African hospitality and a commitment to excellence, this might be the place for you. We are looking for a hands-on leader who can balance the intricate needs of 5-star hospitality with the soulful mission of this reserve.
Core criteria:

  • Matric, and a relevant Hospitality qualification
  • 3 - 5 years experience in a 5* star establishment as an assistant lodge manager/duty manager or guest relations manager
  • A driver's licence is essential
  • Good working knowledge of POS/PMS systems
  • High level of attention to detail
  • Strong leadership and organisational skills
  • Excellent communication and interpersonal skills
Key responsibilities:
  • Measure and enhance overall guest satisfaction, including managing special requests.
  • Monitor Guest Feedback metrics on platforms such as Guest Revu and TripAdvisor.
  • Assist the lodge manager to oversee day-to-day lodge team service operations.
  • Uphold and elevate the service standards provided by the lodge team.
  • Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
  • Coordinate departmental teams to optimize guest service delivery.
  • Conduct targeted training sessions to enhance the technical and soft skills of the lodge team members in coordination with the lodge manager.
  • Achieve quality improvement targets set by management.
  • Develop comprehensive policies, processes, and standards governing the lodge team activities.
  • Manage cash handling to minimize variances within acceptable limits.
  • Maintain effective stock management.
  • Identify and implement cost-saving opportunities.
  • Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
  • Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.
This is a live-in position. 21/7 work cycle
Salary: R21,8kpm

Skills Required

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Job Detail

  • Job Id
    JD1641210
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Port Elizabeth, Eastern Cape, South Africa
  • Education
    Not mentioned